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TKS-Communicator - disconnects

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    HS/FS TKS-Communicator - disconnects

    Hi all,

    First of all I would like to apologize for writing this post in English. I’m not a German speaker/writer. However, feel free to answer in German. Google Translate helps a lot. :-)

    At home, I have a Gira Doorcommunication system. I have two doorstations (for two separate doors), and a Gira TKS-IP-Gateway. Using the “DCS-Communicator” software installed on my laptop, I am able to answer calls from my door (and open them using the electric lock).

    With my laptop, I move around a lot in my house. This implies that the wifi-signal gets disconnected often (out of range) and is picked up at a later stage by another wifi-access point. Often, this means that my laptop gets a different IP address as well.

    When I am disconnected, the DCS-Communicator program pops up saying "No connection", which makes sense. When I am back in wifi-range, the error message disappears ("DCS-Communicator standby"). However, what I often notice is that, although everything seems normal in the DCS-Communicator program, it is not 'listening' anymore to the DCS-IP-Gateway. When someone is calling me at the front-door, the DCS-Communicator does not pop up!

    I find this extremely annoying, especially since I am not aware of this 'disconnect' (people call me on my cellphone to tell them they are waiting at the front door). Only solution is to close the DCS-Communicator app and reopen it.

    Does anyone has the same experience? Is a solution/workaround identified?

    Thanks,

    Dries

    #2
    Nobody who has encountered this issue?

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